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Why Is My Tiktok Not Working:[Complete Guide]

When you consider that it has over a billion members all over the world, it’s clear that TikTok is one of the most popular social media platforms available right now. Video sharing website that allows everyone to upload and view videos.

TikTok, however, has flaws and issues much like any other software. Such problems might be frustrating for end users. The malfunctioning of TikTok is one such problem.

While it is everyone’s hope that their products will run well, occasionally problems do arise.

If the issue is with the app itself, you will have to wait for the developer to address it. However, you can attempt several solutions to see if your device or anything else is to blame.

This article may be useful if you, too, are having trouble with TikTok.

Why Is My TikTok Not Working?

Some of the reasons why TikTok might not be working on your device are:

  • Due to excessive or corrupted caches
  • App malfunction
  • Network problems
  • Server issues
  • Country-wide Ban
  • Account specific issues
  • Uninstalled updates

How to Fix it?

Since there are numerous potential causes for your TikTok to be malfunctioning, there is a wide range of potential fixes. If you’re having issues with TikTok, try the solutions given here.

Restart Your App or Your Device

why is my tiktok not working

Temporary problems or bugs may prevent the programme from functioning correctly. Restarting the app or the device usually fixes these relatively minor problems.

Close the tab and log out of the programme. You can restart the programme by opening it once more. If it doesn’t work, try restarting your device altogether.

When you reboot your phone, all of its processes and resources will begin over.

In order to keep the app working smoothly, it’s important to close any background processes that aren’t necessary and clear off any temporary files.

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Check Your Internet Connection

why is my tiktok not working

You can’t use TikTok unless you have access to the internet. So, the programme can stop functioning if your internet connection is weak or nonexistent. If this happens, the videos will either load forever without actually playing, or the same video will play indefinitely.

Verify that your electronic gadget can connect to the web. Verify that you have a working internet connection, either through wifi or a cellular data plan.

The network administrator at your company may have forbidden you from using this programme. If that happens, you should try using your phone’s cellular data plan.

Update the App

why is my tiktok not working

As a rule, updates address problems and errors in previous releases. They often come with improved features and bug fixes for the app.

However, not updating can lead to a number of problems within the programme.

If you are experiencing issues with the TikTok app, it may be because you are using an older version.

Check for updates on the Google PlayStore or, if you’re an iPhone user, the AppStore.

In addition, if you haven’t previously done so, you can enable the option to automatically update your apps whenever new versions become available.

Check the Server’s Status

why is my tiktok not working

If there is a problem with the Tiktok server, the app may stop working on more than one device.

There have been recent reports of Tiktok users experiencing problems with the app’s functionality on their devices.

Check the app’s functionality by launching it on the devices of your friends and family. Alternately, you can check the functionality by visiting tiktok.com in a web browser.

There may be a problem on the server end if the programme isn’t functioning properly everywhere. When it happens, you’re out of luck. Wait for the company to fix the server issue. The time range is often a few minutes to a few hours.

Also Read: How to Turn Off Safe Mode: [Complete Guide]

Use a VPN

why is my tiktok not working

TikTok has been prohibited in several countries because to security and privacy concerns.

If your nation appears on this list, then it is possible that you are unable to use TikTok.

If you absolutely can’t live without TikTok, though, you have two options: either leave your country or sign up for a virtual private network (VPN).

A virtual private network, or VPN, can hide your true location and identity, making it impossible for hackers or prying eyes like a nosy neighbor to access your private network or data (Just kidding). Because of this, you can safely surf the web without worrying about being followed.

Consequently, you can circumvent censorship by using a VPN to make your device appear to be in a different country.

Clear App Cache

why is my tiktok not working

Caches, or temporary files, are kept by every software to speed up and streamline operations. However, if there are too many caches or the caches are damaged, the app may become unresponsive or hang.

You can safely clear those caches, therefore there’s no point worrying about doing so.

  1. Open the TikTok app on your device.
  2. Go to Profile. Tap on the Options icon on the top-right corner
  3. Under “CACHE & CELLULAR DATA,” tap on “Fee up space.”
  4. Tap on the Clear button corresponding to Cache


  1. Open Settings
  2. Go to Applications and choose TikTok
  3. Go to Storage  and tap on Clear cache


  1. Open Settings and tap on General
  2. Head to the Storage section
  3. Find and select TikTok
  4. Tap on the Offload App

Also Read: How To Pair PS4 Controller? [Complete Guide]

To Clear the App Caches Of TikTok, Go Through the Steps Below:

Reinstall the App

Try reinstalling the program if the above solutions have failed.

You’ll need to delete the app from your device before you can reinstall it. Select the X (iPhone) or Uninstall (Android) button after holding down the app’s icon on the home screen.

Get the software again from the App Store or Google Play after you’ve uninstalled it. The most recent update to the app will be downloaded and installed immediately. Consequently, this approach might be very helpful if you are having issues upgrading the software.

Contact Support

why is my tiktok not working

There may be an issue with your account if reinstalling the app does not fix the problem.

Aside from contacting help, there’s nothing you can do. They could possibly figure out what’s wrong and help you fix it.

Here’s what you need to do to get in touch with customer service:

  1. Open the TikTok app
  2. Go to your profile and click the options icon on the top right corner
  3. Under Support, tap on Report a Problem
  4. Choose the topic relevant to your problem or search for an issue manually

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